Frequently Asked Questions — Arte Taxco
About rings and silver
How do I know if the silver is authentic?
Each piece is engraved with a hallmark on the inside of the band: .925 or .950. This number indicates the percentage of pure silver in the alloy. .925 silver (also called "sterling silver") is the international standard for jewelry. If you want to know more about how to identify genuine silver, read our complete authenticity guide.
What is the difference between .925 and .950 silver?
The number indicates purity: .925 has 92.5% pure silver and .950 has 95%. Both are fine jewelry silver. .950 is slightly softer and more malleable, ideal for designs with fine details. .925 is a bit more scratch-resistant. Both last for decades with proper care.
Does silver tarnish over time?
Yes, it's normal. Silver reacts with sulfur in the air and sweat, forming a dark layer called silver sulfide. It's not damage — it's easily removed with a soft cloth or with the baking soda and aluminum foil method. Silver that is stored unused tends to tarnish more. Read our silver care guide.
What kind of stones do you use?
We use a combination of natural stones (fire opal, turquoise, amber, lapis lazuli, among others) and high-quality synthetic stones like cubic zirconia. In the description of each ring, we specify the type of stone. If you have a specific question about a product, please contact us.
Are the rings hypoallergenic?
.925 and .950 silver are well-tolerated by most people. However, the alloy contains copper (the metal that makes up the remaining percentage), which can cause a reaction in some people. If you have very sensitive skin to metals, we recommend .950 silver, which has less copper.
Sizes and measurements
How do I measure my ring size?
We have two methods: with a paper strip measuring the circumference of your finger, or by measuring the inner diameter of a ring you already own that fits well. Consult the size guide with a complete chart in MX/US and EU measurements.
What if my size is not available?
We will make it. Email us at hola@artetaxco.mx with the size you need (in millimeters of circumference or diameter) and the model you are interested in. Manufacturing time is 10–14 business days.
Can I return a ring if the size doesn't fit?
Yes, within 30 calendar days from delivery. We can also directly exchange the size. If more than 30 days have passed, the Lifetime Jewel Program applies.
I bought a ring as a gift and don't know the size. What should I do?
Choose a slightly larger size — it's easier to adjust a large one than a small one. Or email us before purchasing and we'll advise you based on the person's description.
Orders and shipments
Where do you ship?
To all of Mexico, the United States, Canada, and more than 20 countries. Times and costs vary by destination. See complete shipping table.
How long does shipping take in Mexico?
3–5 business days for standard shipping. Orders confirmed before 2 p.m. are dispatched the same day.
Is shipping free?
Yes, on orders over $2,700 MXN within Mexico.
Can I track my order?
Yes. You will receive an email with the tracking number when your order is dispatched.
Can I change the delivery address?
If the order has not yet been dispatched, yes. Email us as soon as possible at hola@artetaxco.mx.
Returns and Lifetime Jewel Program
How many days do I have to return an item?
30 calendar days from delivery, in original condition. The refund will be issued to the original payment method within 5 business days.
What if more than 30 days have passed?
The Lifetime Jewel Program applies. You can return any piece you purchased from us at any time — with no deadline — and receive a percentage in electronic wallet credit for your next purchase.
How much do I get back with the Lifetime Jewel Program?
It depends on how long you've had the piece and if it has a stone. The maximum is 70% (ring without stone, returned within 1 year). The minimum is 15% (ring with stone, after 6 years). The percentage never goes to zero. See complete table.
Does the electronic wallet have an expiration date?
Yes, 24 months from the return. And it covers up to 50% of your next purchase.
Do you also accept silver from other brands?
Yes. If you have silver pieces of any origin that you no longer use, we will appraise them and give you electronic wallet credit. Send us photos at hola@artetaxco.mx with the subject "Second Life Appraisal". Learn about the Second Life line.
Payments
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay. We also accept USDC (stablecoin).
Is it safe to buy here?
Yes. We use Shopify Payments, which complies with PCI DSS Level 1 security standards. Arte Taxco never stores card data.
Can I pay in dollars?
Yes. Use the country/currency selector at the top of the store to switch to USD. The price will convert automatically.
Wholesale
Do you have wholesale prices?
Yes. We offer discounts from 25% to 55% depending on purchase volume, in 4 tiers (Silver, Gold, Diamond, Distributor). See wholesale conditions.
How do I access the wholesale program?
Fill out the application form or email us directly at mayoreo@artetaxco.mx. We respond within 24–48 hours.
Does the Lifetime Jewel Program apply to wholesale?
No. The Lifetime Jewel Program applies exclusively to retail purchases at list price.
Didn't find your answer? Contact us directly — we respond during business hours.