Shipping & Returns
Shipping
Mexico
| Shipping type | Estimated time | Cost |
|---|---|---|
| Standard (all Mexico) | 3–5 business days | Free on orders over $2,700 MXN |
| Express (Mexico City and metropolitan area) | 24–48 business hours | Rate according to parcel service |
All orders are prepared and dispatched from Taxco, Guerrero. Once your order has been shipped, you will receive an email with a tracking number to follow it in real time.
United States and Canada
| Destination | Estimated time | Cost |
|---|---|---|
| United States | 7–12 business days | Calculated at checkout |
| Canada | 10–15 business days | Calculated at checkout |
Rest of the world
We ship to over 20 countries. The estimated time is 10 to 20 business days depending on the destination. Shipping cost is automatically calculated at checkout based on the delivery address.
International orders may be subject to import taxes or duties according to the laws of the destination country. These costs are the responsibility of the buyer.
Custom sizes
Custom-made rings have an additional production time of 10–14 business days before shipping. We will notify you by email when your piece is ready to be dispatched.
Returns and exchanges
General Policy — 30 days
We accept returns within 30 calendar days from the delivery date. The piece must be in its original condition: no signs of use, no damage, and in its original packaging if you still have it.
Refunds are processed within 5 business days after receiving and verifying the returned piece, to the original payment method.
How to initiate a return
- Write to hola@artetaxco.mx with the subject "Return — [your order number]".
- Briefly tell us the reason (it's not mandatory, but it helps us improve).
- We will send you packing instructions and the return address.
- The cost of return shipping is borne by the buyer, except in cases of our error or a defective piece.
Size exchange
If the ring is not the correct size, we can exchange it within 30 days. Write to us and we will coordinate the process. If the size you need is not in stock, we will custom-make it in an additional 10–14 business days.
Defective piece or order error
If you received a piece with a manufacturing defect or an order different from what you ordered, contact us within 7 days of delivery with photos of the product. We will cover the cost of return shipping and replace or refund without additional cost.
Exceptions
- Custom-made rings with personalized sizes are not eligible for return, unless there is a manufacturing defect.
- Pieces with damage caused by improper use (burns, deformation, stones broken by impact) are not eligible for return, but we can evaluate repair.
The Lifetime Jewelry Program — beyond 30 days
Have 30 days passed and you've changed your mind about your ring? Our Lifetime Jewelry Program allows you to return any piece you buy from us at any time — no deadline. The refund is given as store credit for your next purchase. It's our way of ensuring your silver always holds value.
Frequently asked questions about shipping
When will my order be dispatched?
Orders confirmed before 2 p.m. (Mexico City time) on business days are dispatched the same day. Orders after that time or on weekends will be dispatched the next business day.
Can I change the delivery address after paying?
If the order has not yet been dispatched, yes, we can change it. Please write to us as soon as possible at hola@artetaxco.mx. Once dispatched, the change depends on the parcel service.
Is my payment information secure?
Yes. We use Shopify Payments, which complies with PCI DSS level 1. Arte Taxco never stores card data.
Do you have a physical store where I can pick up?
For now, we operate online only. If you are in Taxco or Mexico City and want to arrange a special delivery, please write to us and we will review it case by case.
Do you have a question that isn't here? Write to us at hola@artetaxco.mx or via WhatsApp at +52 (762) 100-0912 — we respond during business hours.